EJM Designs Limited Blog
Showing posts with label new media. Show all posts
Showing posts with label new media. Show all posts

Wednesday, December 15, 2010

Social Media: State Farm, Tempur-pedic, and Leveraging PR

Tempur-pedic & State Farm have both been doing something in the past several months that I have seen NO other companies doing and I wanted to bring it to light.

Perhaps you've seen this commercial from Tempur-pedic?



"Ask me," they tempt you. "Go to Facebook," they say.

Or perhaps the "People Trust People" commercial from State Farm:



"Talk to State Farm ...but not yet."


Both of these commercials are taking a single idea, leveraging social media, and coming out more transparent and credible for it.

The idea is this: The guy/gal selling you something has words staged to sell. If you hear "X Company is awesome" from them, it doesn't carry NEARLY the weight of hearing "X Company is awesome" from a friend, friend on Facebook, or as a testimonial from an existing customer.

And these companies are taking a chance: if you're looking for negative views of Tempur-pedic or State Farm, you can find them on the internet. They're staking a claim on the positive reviews of their clients, and because they both have a solid product that people are generally happy with, they have faith that YOUR friends or other people you don't necessarily know will speak wonderfully about what they have to offer.

(Side Note: the psychology behind justifying a large purchase that's better than what they had [Tempur-pedic] or "nothing going wrong when nothing happens" [State Farm] is not being addressed here.)

The great thing about these campaigns is that it's a design every small business can emulate (as long as you don't have a backlog of unsatisfied clients).

How does it work for small business? Easy.

When you're networking, when you're selling yourself, when people ask (and they should): Why should I choose you? You answer them by saying "Here's what makes us special..." AND "We can do what you need to increase value to your company, but here are a couple people/companies that know what we can do. Talk to them first. If you're still interested, my number's on the card."

You, too, can leverage organic PR to grow your business. You just didn't know you needed to do it yet. Now you do. Make it happen.


Tuesday, March 23, 2010

How Foursquare Changed My Brain

Last weekend I attended a fantastic Second Saturday with New Media Cincinnati. The panel included D.G. who touted the wonders of Foursquare, elucidating about the ability of it to take social media and turn it around and foster real-world relationships.

Hey! That's what I talk about all the time!

So I had to jump on - finally. I downloaded the app for the Pre right then and there and as soon as I got home, I set up an account and started digging in.

And then my perception changed in an interesting way.

When I was in college, I worked for a few years in television production and the result of that was a change in how I saw news fonts and graphics on air. Soon after college, I acted in an independent film which changed my understanding of how films were organized and shot as opposed to how they showed up in the final cut. This was a much quicker and less monumental change, but a noticeable one nonetheless.

As soon as I was set up, I checked in for the first time - at a location I had to create: The Irish Heritage Center of Greater Cincinnati. And something lit up.

My thoughts moved to what was coming up in the next few days, where I had to stop, where I could check in, and my plan for stops on a daily basis went from a list to a mental map with little glowing nodes that signified where I'd check in and the glowing lines between them.

Gas station, eye doctor, Dilly Cafe. Mexican restaurant for dinner, bar for drinks, Kroger for shopping.

I'm sorry, I'm getting ahead of myself. Foursquare is a website with app companions that help you "unlock your city." Sign up for an account, download the app, and when you load it, the GPS in your phone will alert you to venues people have created. Check in and you earn points. You can see who's been there, who's there now, and if you check in at least twice and more than anyone else at that venue, you become the Mayor of that venue. As you progress, you also unlock badges like "checked in 10 places" or "3 places in one night" or "Local: same place 3 times in 1 week." You can also add suggestions to each venue to give someone a heads up on something they should try.

Granted, there is also potential danger - someone could use Foursquare to see that you're not home and go rob your house. Then again, as an article I recently read talked about, an answering machine pickup or even a funeral announcement in the paper can do the same thing.

A week later, I hold two mayorships, have unlocked 3 badges, and am just getting started.

From a marketing standpoint, the more a business gets involved, the more visible they can be by promoting themselves and even posting deals on their Foursquare venue page.

Like I said, I'm a n00b, still trying to figure it all out. So check out Foursquare for yourself when you get a chance. Add me to your friends. And have fun with it!

Oh, and here's a Foursquare rap I found: Badges Like Us



Tuesday, December 15, 2009

Networking: Do the 1-on-1

Often times, as a social media evangelist of sorts, I get the question: "Okay, so I'm on all these sites, but what now? Where is this all supposed to lead?" And because generally I hear this question at a networking event, my answer is "You're already here."

Social, online media has the unfortunately intuitive feel of something that is supposed to distance you from people. However, I always argue that the opposite is true: social media is a tool that you can use to extend your presence, enforce your branding, and - perhaps most importantly - get out there and meet people. You may have a killer product and great marketing plan, but without action, without shaking hands and interacting in the real world, you are but a cannonball without gunpowder.

So my comment about networking events being the end of that road, while appropriate, is not entirely accurate. Getting out there is great and if you're lucky you get a chance to pop a 30 second commercial and add awareness of your product and/or brand. But let's go one step further: The 1-on-1.

What's That?

Getting in front of 30 or 50 people and dropping spiel is the shotgun approach, and it works fine for getting a rough idea of what everyone in the group does. But some of those shots in the air should look to you like flares. How so?

For example, EJM Designs Limited is all about web design, SEO, and internet marketing. A great way for me to grow my business is to get to know people who run or work for collaborative enterprises, such as a public relations company who might not have a dedicated web person or a print company or a marketing company. But it doesn't have to be limited to those relationships.

I get ahead of myself. If someone has piqued your interest, simply approach them and see if there's a time to get a coffee or have lunch together to learn more about their business. If you're shy, don't worry too much about it. It's not a date. It's a business 1-on-1.

So What Happens Then?

You get together for lunch or coffee (I prefer coffee; not a huge fan of eating a meal while trying to have a discussion) and you talk about yourself and your business and the other person talks about their business and you see if there's any way to help each other out. The conversation is about trust and comfort while at the same time learning about the other person and their business. It generally takes about an hour and ends with a "Thank you" and a much fuller understanding of what that person does and how you can help.

In the way that a networking event is social, a 1-on-1 is personal. You're both investing time in understanding the other to develop a stronger business bond.

A Couple Tips

  • This is not a sales call - This is about building a business relationship, not selling your 1-on-1. There is no better way to turn OFF someone to being another champion voice for your cause than to push them into buying what you're selling

  • LISTEN. This is a two-way conversation. Another turn-off: someone who won't pause for a second to ask for feedback.

  • Ask questions - The only way to make sure you have a clear understanding of what that other person does.

  • Ask if they have any other questions - make sure they understand you.

  • When discussion your business, always mention your target customer or client, and ask about theirs if they don't.


And that's about all there is to it. Do this at least once a week and before you know it, you've got many, many advocates for you and your business and the growth will show for it. Just remember to offer yourself as a resource first, to focus on giving, and you'll be surprised at what can happen.


So what about you? Have you had a 1-on-1 recently? How did it work out for you? Do you have any questions if you haven't done this?

Friday, October 16, 2009

Friday Videos: Wild Things, Balloons, Bats

If you haven't had enough of the "Where the Wild Things Are" preview and the accompanying Arcade Fire music, feel free to click play. For me, it inhabited my dreams last night and will not leave my head.




Balloon boy? "You guys said... we were doing this for the show." Did anyone else relate this to the sub-sub-piece in 12 Monkeys where Bruce Willis heard the story about the missing kid on the radio, remembered it from his childhood, and said that it was a ruse and the kid was in a barn? Maybe just me?




And now for something completely different: The Onion News Network hits on a gem about a bat.


BREAKING NEWS: BAT LOOSE IN CONGRESS


Have a great weekend!

Wednesday, September 9, 2009

Wednesday Twitter: Leavitt Leaves It, AIM 2-Ways, and Anthem BCBS?

EJM Designs Twitter

Leavitt Leaves It

I'm surprised every week at the flurry of news having to do with how sports and Twitter are intermingling (and often fighting). This week has South Florida's Jim Leavitt quitting Twitter:
Leavitt has decided to quit in part because he found out a few of his players were tweeting on the way to and even in the locker room before Saturday's game against Wofford. Carlton Mitchell was updating his Twitter feed during the rain delay before kickoff.

"It just seems like something they probably shouldn't do," Leavitt told the Times. "I'm not going to use Twitter anymore. ... If I'm going to ask my players not to probably do it during that time, I'm just going to stop. My twittering days are over. .. .That's it for me, and hopefully it is at certain times for other players. We'll see."
Again, we're dealing with the advance warning, the threat that someone might let someone slip. And as I've said before, restrictions like that are in place because not every Twitter user is the brightest bulb in the bunch. Honestly, I'm mildly surprised that there hasn't been a college or professional sports team that's made the news because of a firing based on dumping extra-secret information at a very wrong time.

While it may be unfortunate for fans and a little extreme in my view, Leavitt is at least walking the walk well before he talks the talk to his team.


AIM on the 2-Way, and I Don't Mean Cincinnati Chili and Noodles

I can't say that this is huge news, but as someone who has been a Trillian addict for years now, I'm a little detached from what each IM client has been doing individually. Here's the skinny: in July, AIM upgraded their service to include Twitter and Facebook feeds. The rub? You could only read the feed, not update through the interface. Why anyone would release a service at half o'clock is beyond me. But they did go ahead and implement that pesky extra stuff everyone was asking for a week or two ago. And now you can update Twitter and Facebook through AIM.

As I may have already mentioned: just get Trillian.


BCBS FAIL

To avoid confusion, please allow me to begin by stating that the annotative context of the article lies here:
Currently, Anthem is piloting a program in which it uses Twitter to identify members who may have questions or concerns about their health benefits. Twitter allows Anthem to communicate and stay connected through the exchange of quick, real time conversation, and respond to each tweet about Anthem. Members can follow Anthem on Twitter at www.twitter.com/AnthemHealth.
Okay, that's a notable item. Additionally, they have a Facebook fan page to implement discussions and a YouTube channel to ...channel their expertise and advice.

The Twitter and Facebook pieces make me somewhat nervous when talking about health care. I'm guessing that ABCBS has some generally knowledgeable folks in charge of owning their conversation online (though you may question that after the next paragraph), but there are a bevvy of folks on both Twitter and Facebook that do not understand either how to use the services or how visible their personal use can be. And then one angry woman does an @AnthemHealth Tweet about why they won't pick up the cost of [enter embarrassing personal surgery here] and wonders why her tweet is on a dozen schadenfreude websites and people have stopped following her.

Oh, don't change that channel! We've got one more level!

Because this if from Reuters we can assume it is a published news release - verbatim - from Anthem ("SOURCE Anthem Blue Cross and Blue Shield in Wisconsin"). And that's where the connotative nature of this article reveals itself.
Not just for teens anymore - social networking and media tools such as Facebook, Twitter and YouTube are being used by adults to interact with their friends, families and to gain information.
I know. It's like listening to your mother karaoke "Baby Got Back." The most recent research on Twitter showed teens are much more a minority user than previously assumed. But even at that level of media ignorance, language assuming Twitter as EVAR a huge teen/tween phenomenon pushes past a n00b label to "You do not now - nor have you ever - understood what this is about. Please stop embarrassing yourself, leave, and self-educate."

Wait. More?
Anthem is also launching a brand channel on YouTube (www.youtube.com/AnthemHealthConnects) to create a vital and viral community around health and wellness.
Oh, and your uncle dials up "I Will Survive." Just because you have a YouTube channel does not mean that you are doing anything viral. Yes, YouTube videos can go viral, but it is generally because it is something nasty, sick, painful, heroic, incredibly annoying, or unbelievable. I'm guessing Anthem's professional and informational outlook would prevent them from anything that had the potential of going viral.

My biggest hope about this article is that it was not written with the advice or input of the team that is heading up this social media expansion, and that the author just doesn't get it (not that that says much for their collaborative organization). If not, then Anthem might want to brace for a very serious Epic Fail.

Friday, July 10, 2009

Don't Think Small and Push; Think Big and Pull.

Don't think small and push; think big and pull.

I came up with that in a previous post. Here, I think we need to dissect and look at the deeper meaning behind it.

Thinking Small

If you are a small business, you may be dealing with the moniker itself. Worse yet, you may be embodying that nomenclature, taking the word "small" and making it a part of the subconscious identity of your business: You're struggling with growth; You're worried you won't be taken seriously; You don't have an office with 30+ employees.

It's all state of mind. And you need to have a vision.

Can you see your business bigger? Do you have a plan - or even a thought of what you might do - when things really get going? Do you have a solid belief that things will really get going?

If so, then you're on the right track. You just need perspective.

On the other hand, if you are drawing on that word "small," even subconsciously, and making excuses that you're not big because you don't have the time or don't have the resources or don't know why, you need to regroup.

You are as big as you think you are. You are as successful as you know you will be.

Thinking Big

You don't have to be big to think big. It's actually the basis of any successful vision: you start thinking big and get it going from that direction. In other words, you must mentally position yourself as "big" and pull the reality of the business in that direction. Towards you. You as "The Big."

Thinking Strong

You're already "big." Even if you want to remain a small business, you need to think big to pull, to get your business to that "I'm okay" level.

But chances are - if you are thinking of or stuck in the "small" - that you're in need of some confidence. I may not be Tony Robbins, but read this with all intensity and seriousness:

You are as strong as you believe you can be. You are much stronger than you think you are. You can and will succeed. Did you hear that? You will succeed.

Plan your business strategy. Seek help in strength from others if you need it. Reassurance if you desire it. But make it solid. Don't try; do. Don't whine; make a plan to fix the problem. And never, never think "small" ever again. You're already a big business. Make it real for you.

Wednesday, July 8, 2009

Eastern Hills Journal (Community Press) Small Business Spotlight

The Eastern Hills Journal (Community Press for our chunk of the East Side of Cincinnati) printed a great article highlighting EJM Designs Limited in the Small Business Spotlight. Lisa Wakeland did a great job on the piece. Since not everyone in Cinci gets this form of the paper (and those outside of Cinci don't have access to it), I've posted it here.

The article came out in print today (07/08/09), and I'd just link to the web version of the article, but Community Press technically posted the article online - much to my chagrin - June 2nd and their 30 day purge of online articles has passed. But you can still see the electronic version here - article on B1.

Front Page of Eastern Hills Journal EJM Designs Limited

Article on B1 of Eastern Hills Journal EJM Designs Limited

For anyone in the area who owns a small business, you may be wondering: "How'd you get that?" Here's the secret: when I saw the feature I contacted the journalist. I find in my dealings with other small businesses that some owners have a tendency to take the word "small" and make it a part of their being, a part of the core of their business. This leads to a subconscious view of self in the diminutive sense.

You never land if you don't jump. You don't sign the contract if you don't make the call. EJM Designs Limited is only "small" right now because it's not "big." But it's moving in that direction. Don't think small and push; think big and pull.

Monday, June 22, 2009

Podcamp Ohio 2009: #pco09

This past weekend I attended Podcamp Ohio 2 (PodcampOhio Twitter)in Columbus, Ohio. And it was wonderful. (note: this post went up yesterday but disappeared *shakes fist at Blogger*)

Walking into the OSU Geology building set the tone for the whole day. Before the registration table was a large pad of paper propped up on a easel. Someone had hand-written in marker: "Our hashtag for the event is #pco09. Tweet when you arrive!" I'm sure they didn't even need to tell us. As of this writing, almost 800 tweets have gone out with that tag.

Building-wide wi-fi was free (thank goodness - my Pre was picking up nothing in that structure), everyone was hooked into their smartphones, and about half of us had laptops. There were six sessions throughout the day with seven+ talks for each session, so making choices was NOT an easy endeavor.

Yay Free Stuff!

Swag bag was great and contained the official program with descriptions of each talk that was registered before the deadline, trial software from TechSmith (and the sweetest highlighter/Post-it tag dual-purpose pen I've ever seen) and some very informative information about Columbus. And I'd be remiss to skip mentioning the toy racecar, plastic "LOVE" ring, and balloon.

ávitāe energy water was one of the sponsors and we had the simple joy of purified water and caffeine hydrating us for the day. Our delicious lunch was Qdoba. Yum.

Ummm...What's a Podcamp?

For those of you who have not attended or even heard of Podcamp, it was launched in Boston by Chris Brogan and Christopher Penn and is officially categorized as an unConference, meaning speakers aren't there so much to rule the room, droning with slides, as to facilitate a discussion with the understanding that there will be people in the room who know more about the topic than you do. And that's okay. Everyone's a rockstar and the rule of two feet applies: you don't feel you're getting out of it what you want to, get on your two feet and go somewhere else.

I did see a couple reticent posts in post about the content of Podcamp Ohio. It is NOT just about podcasting but the whole of new media. There were talks about social media in general, specific social networking sites, podcasting, podcasting equipment and software, branding, and even SEO. It basically spans anything internet and new media.

What Your Boss Already Knows About You

In the fourth session, I gave my talk with the above title. We discussed how businesses are using social media to screen both potential and current employees, how colleges are using social media to screen potential and current students, and what we can do overall to find a balance between privacy and "being out there."

It was a smaller group, but very engaged in the topic and their stories certainly increased my understanding of the extent that schools and businesses are going today to screen employees.

And while most of the goodness came out of the discussion and starting/ending the talk with www.cursebird.com on the screen (Twitter web use of API, live stream of any tweets that contain swear words with trending graphs), you are more than welcome to a PDF of the slides here.

My Path

I started with Daniel Johnson, Jr. in Session 1 talking about job hunting success stories, including his own. I joined John "Lumpy" Lemke in Session 2 for the Audacity Hands-On Workshop. After lunch I participated in a wonderfully-overcrowded room where Krista Neher was discussing building a strong brand and how it relates to new media. I had to sneak out of that one (it was running long) to get to my own talk but after What Your Boss... I was over to Twitter Tools for Business with Wendy Suto, which I cut short when I saw a live tweet from Daniel Johnson, Jr. that there was an impromptu with Amybeth Hale and Michael Loban about job searches and recruiting. I fired away at the SEO Lightning Session, with Bill Condo as the main speaker. Excellent info shared by all.


Conclusion

My primary take-away from the unConference (which I've already tweeted) is a dichotomy of "Hey, I'm doing okay for my business" and "Holy crap I've got a ton of work to do!" Part of that work is getting deeper in the keyword aspects of my social media and web marketing life. I preach the importance of it and practice it regularly, but I could be and strive to be better myself. Also, in the next 3 months, my goal is to be using videos and audio podcasts to spread my new media gospel and offer my web design and internet marketing expertise to a larger audience.

Conclusion is that it was like being at tech geek social media home. I loved it and cannot wait until next year. In fact, I'm looking at Cleveland's which is forthcoming with a spring 2010 date, as well as Pittsburgh's, taking place in October. And I think I may be talking again.

If you missed Ohio's, check one of those out. If you're half as much into technology and new media and the internet as I am, you will not be disappointed.